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Title : 5 Ways to Improve Communication in Your Small Business
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5 Ways to Improve Communication in Your Small Business
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Communication is the glue that holds business together. When executed effectively, strong communication can increase productivity, reduce traps and solve problems at work. When executed inefficiently, it can cause loss of income, employee conflicts, and a hostile work environment.
Here are 5 ways to improve staff communication in your small business.
1. Become a Great Listener
Communication begins with active listening. Active listening is not an easy skill, especially in a work environment where conversations usually have superiors and subordinates.
Regardless of your position in the company, to be an effective communicator, you need to learn the art of active listening. Great listeners can concentrate fully on what is said, understand the details revealed, respond when necessary, and remember the information being communicated.
To improve your listening skills, try removing all distractions from the conversation. This can mean turning off your phone, turning off your computer or moving conversations into a quiet office space. Distractions can make it difficult for you to concentrate and reduce your attention.
Another easy way to improve your listening skills is to be a diligent note-taker during meetings and conversations. These small steps can quickly get you on track to become a great listener and thus, improve your overall communication skills.
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2. Make Important Documents and Information Easy to Access
Each company has a unique set of information related to how a particular organization operates. This can include:
- Employee protocol and benefit plan
- Workflow and operational processes
- Style guide and document branding
- Training materials and tutorials
- Marketing collateral and templates
- Organizational mission statement and vision plan
- Other information for employees or companies in general
This information plays an important role in how businesses and employees interact. As such, it is important to ensure that it is communicated to all new employees and periodically to employees. Documents must also be easily accessed either through online Wiki or other methods that allow employees to find and access information at any time.
By making important information available to all employees, you develop ongoing communication resources to keep all employees informed.
3. Leverage Technology for Integrated Communication
A few decades ago, businesses had very limited methods of communication within their companies. Because of advances in communication technology, you now have more resources that you can use.
Changes to cellular technology have affected communication in and out of the workplace. It is estimated that by the end of 2017, 67% of small businesses will have a mobile application for their business, with around 49% having an internal team to support the development and investment of mobile applications. Small businesses can no longer ignore the impact of mobile devices on your ability to communicate with your employees and even your clients.
Utilizing services such as Text Requests can greatly improve your internal communication methods. They make it easy for businesses to communicate with their employees and groups via mobile text messages.
Communication technology is not only limited to text messages. Remote employment, telecommuting, virtual offices or all kinds of work from home are made easier because of the advancement in communication technology.
Software such as Skype, GoToMeeting, and other video / audio conferencing technologies have made it easier for companies to communicate with employees who work outside the office.
Because you can often find contract employees and casual workers with internal cost margins, you can drastically increase your profits by understanding how to utilize communication technology that allows you to manage employees remotely.
4. Use a Special Internal Communication Platform
In addition to the technologies mentioned above, you might want to find a specific workspace to accommodate your daily communication.
There are many web applications that can help companies facilitate communication between employees and share documents, such as Slack. Slack is the fastest growing business application of all time and an average of around 5 million active users every day.
Slack allows employees to send messages to each employee directly. You can also set up channels and group chats for collaborative messages. Slack is integrated with other applications that allow easy file sharing, document collaboration, note taking, and other communication processes.
Facebook recently launched its own version of Slack, known as Workplace. The concept is, developing a platform that allows employees in an organization to easily communicate and share important documents and information collaboratively and efficiently.
5. Find an Easy and Reliable Source of Feedback
Most people think communication stops after a conversation, but that can't be far from the truth. Feedback is the response or reaction that follows, and this is an important step in the communication circle for business.
To successfully communicate, your business needs to find a process to gather and disseminate feedback smoothly. It is important to remember that feedback must not be one-way, especially not top-down. Two tools that can help you collect and store feedback are Officevibe and Small Improvements ..
Officevibe is a simple tool that makes scheduled surveys for employees. It proposes a combination of personal and company specific questions to help management get a pulse for the organization.
Small Improvements. is a performance feedback tool that combines employee reviews and goal-oriented goals into one interface. This software makes it easy for managers to create and track employee milestones, while also giving companies the resources to measure individual and organizational growth.
Communication is more than just conveying information; it is a powerful tool that can improve employee morale, reduce problems at work and increase productivity. Even small businesses need to analyze their communication methods to optimize the channels they use to send and receive messages, strengthen positive communication skills into their employees, and develop a culture that welcomes and encourages feedback and professional growth.
Remember the tips above when you want to improve internal communication in your small business.
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